In the ten years Fortix has been building custom systems, there has been five (5) things our customers assume prior to purchasing or starting the journey with us:
Why? Because the system supplier will need to understand your whole business structure and be able to ‘map it out’ into a logical flow before being able to implement it within the new automated system. If you find it difficult to get a new employee trained in one day, you should not expect that of your system supplier either.
Our best advice is to make sure you look for a supplier that can distribute the ‘big picture’ into small bite size deliverables and milestones with shorter time frames while maintaining a firm understanding of the bigger picture.
This is also true from the system supplier’s side as they are not familiar with the nuances of your business or industry. Your system supplier should ensure regular meetings, transparency and collaboration between both parties to achieve the outlined deliverables. Team work is paramount.
If your system supplier doesn’t initially offer this, request and plan for it. You won’t regret this decision!
All this comes at a cost. If your new supplier has not communicated this, ask the questions and get a quote.
With the implementation of an automated system, you should expect expansion and plan for it. Expansion requires thinking differently on how to generate more income and naturally that may require additions to your system.
This can happen just 3 months into implementation! A worthy supplier is one that recognises this and will work with you, customising your system as you grow.