Email errors can occur when the recipient is “blocked” in Fortix. One of the reasons could be that they have opted out of receiving emails or have been put on the “blocked” email list.
This article explains how to view the Outgoing Email Queue and see the error message explaining why the email was not sent as well as how to rectify.
The address bar link is: /?email_queue
Click Outgoing Email Queue in the sub Heading under COMMUNICATION. The Outgoing Email Queue page opens with a list of emails that have been attempted to be sent.
Only the emails that have not been delivered is displayed. Locate the email errors where the recipient is “blocked” in Fortix.
The FAILED ATTEMPTS column displays the number of time the system has tried to send this email.
Navigate to the Customers page under CONTACTS heading. Click on the Customer to edit.
The EDIT DETAILS form opens. Scroll down and find the OK to Email options. It is currently “No“. Click the “Yes” radio button to give the Fortix system permission to email the customer. Click SAVE to commit the changes to the system
The Email has been successfully delivered to the customers’ inbox. Navigate to the Email Log page under COMMUNICATION heading.