E-mails send in Fortix are displayed in the Outgoing E-mail Queue. If there is a problem delivering the message at any point in the process, the message remains in the queue where the problem occurred.
“blocked recipient” is an example of where an email has been sent to a contact who has a Do Not Email option activated or the email address has been added to the blocked email list.
This article explains how to access the Outgoing E-mail Queue and check the blocked email address.
To access the Outgoing E-mail Queue, Click Outgoing E-mails Queue in the COMMUNICATIONS Heading. The list of emails in the Queue is displayed.
The list can be filtered to show only messages with ERRORS. Find the message to check the email address. Click the down arrow in the Action tab and select Check E-mail.
The address bar link is /?email_queue
The EMAIL CHECK displays a message “Customer OK to Email property is set to No.” Click Resolve Issue to fix this problem.
The EDIT DETAILS form opens. Scroll down and find the “OK to Email” field.
Click the “Yes” radio button and click SAVE to continue.
After checking the email address again, the Email is no longer blocked.
Another reason why an Email address might be blocked is that is has been added to the blocked email address log. Click Resolve Issue to fix this problem.
The EDIT BLOCKED EMAIL from opens. Click the “Remove from Blocked” box. Click SAVE to continue.
After checking the email address again, the Email is no longer blocked.
