A prewritten email template is a preformatted and/or pre-written email which will allow you to quickly and easily create, write, and send emails without having to start from scratch or starting at a blank screen.
This article explains how to add certain messages to the Editor in any form so any user has often use messages that can be sent to quickly without having to retype the message over and over.
Click COMMUNICATION then System E-mails. This opens up the E-mail Messages page.
Easily navigate to this page by typing /?email_messages in the address bar. EG. https://base.fortix.systems/?email_messages
The Email Messages SIT will open that will display a list of pre-written emails in your Fortix system.
Find the email message that needs to be added to the editor drop-down list and click the Action down arrow. Now click the Add to Editor option.
Should the”Add to Editor” option be missing from your list, consult this manual: How to Add “Add to Editor” Action.
The message has been added to the Editor drop-down list, identified with the “ID Number” in the Email Messages SIT. Click the message ID that needs to be displayed. This will populate the Description with the pre-written email message.